air999 Privacy Policy

1 Introduction

Welcome to the air999 Privacy Policy. This document explains how air999 collects, uses, stores and protects your personal information when you use our website and mobile app. It also outlines the rights you have over your data and how you can exercise those rights.

Air999 is committed to handling personal data responsibly. We understand that players in Pakistan trust us with sensitive information — including payment details, identity documents and account activity — and we take that responsibility seriously. This policy is written in plain language so that every user, regardless of technical background, can understand exactly how their information is being handled.

By registering an account or using any part of the air999 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the platform. You are encouraged to re-read this policy periodically, as it may be updated from time to time.

2 Data We Collect

The personal data we collect falls into several categories depending on how you interact with the air999 platform. Below is a breakdown of the types of information we may collect and the context in which they are gathered.

We do not collect your full payment card number or mobile wallet PIN. Payment transactions are processed by third-party payment providers who operate their own security and data handling processes. Air999 only receives a transaction reference and confirmation of the outcome.

We also collect aggregated, anonymised data for analytics purposes — for example, understanding which sports markets are most popular among users. This data cannot be used to identify any individual.

3 How We Use Your Data

Air999 uses the personal data we collect only for legitimate, clearly defined purposes. We do not use your data in ways that you would not reasonably expect given the context in which it was provided. The primary purposes for which we use your data are:

• Account management: To create and maintain your player account, authenticate your identity at login, and manage your account settings and preferences.
• Processing transactions: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and to maintain accurate records of your financial activity on the platform.
• Platform operation: To allow you to place bets on cricket, PSL, T20 matches, football, esports and other sports markets, access the game lobby, participate in bingo games, and use any other features available on the platform.
• Promotions and bonuses: To apply eligible bonuses and promotions to your account, track wagering requirements, and notify you of offers you have opted in to receive.
• Fraud prevention and security: To detect and prevent unauthorised access, fraudulent transactions, money laundering and other prohibited activities. This includes monitoring betting patterns and account behaviour for unusual activity.
• Identity and age verification: To verify that you are aged 18 or above and that the personal details you have provided are accurate and genuine, as required by responsible gaming standards.
• Customer support: To respond to your queries, resolve account issues, and maintain records of our communications so that we can provide consistent, informed support.
• Platform improvement: To analyse anonymised usage data and understand how players interact with different areas of the platform, helping us improve navigation, performance and the overall experience.
• Legal compliance: To meet any applicable anti-money laundering (AML), know-your-customer (KYC) or other legal obligations that require us to retain or process certain personal data for a defined period.
• Communication: To send you account-related notifications such as transaction confirmations, security alerts and policy updates. Marketing communications are only sent if you have opted in and can be turned off at any time.

4 Legal Basis for Processing

Air999 processes personal data only when there is a valid legal basis to do so. The legal grounds we rely on depend on the specific purpose of the processing:

• Contractual necessity: Processing your account data, payment information and betting activity is necessary to provide you with the services you have signed up for. Without this processing, we cannot operate your account.
• Legitimate interests: We process certain data — such as device information, IP addresses and session logs — to protect the security of the platform, prevent fraud, and ensure fair play for all users. We have assessed these interests and determined that they do not override your privacy rights.
• Legal obligation: Certain data must be retained to comply with anti-money laundering requirements, financial record-keeping obligations, and other applicable regulations. This processing is mandatory and cannot be opted out of.
• Consent: Where we send optional marketing communications or use non-essential cookies, we do so only on the basis of your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Cookies & Tracking Technologies

Air999 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that allow the platform to remember your preferences, keep you logged in and understand how you are using the site.

The categories of cookies we use are as follows:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these without disrupting core platform functionality.
• Functional cookies: Remember your language preferences, the sports markets you follow and your notification settings. These improve your experience but are not strictly necessary.
• Analytics cookies: Collect anonymised data about how pages are used, which features are most popular, and where users encounter issues. This data is aggregated and cannot identify you personally. You can opt out of analytics cookies through the cookie preferences banner.
• Marketing cookies: Used only if you have consented to receive personalised promotions. These are not set by default and require your active opt-in.

6 Sharing Your Data

Air999 does not sell or rent your personal data to any third party. We share data only with trusted service providers who assist us in operating the platform, and only to the extent necessary for them to perform their specific function. All third-party processors are required to maintain appropriate data security standards and are prohibited from using your data for their own purposes.

The categories of third parties with whom we may share your data include:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and other payment service providers receive the minimum transaction data required to process your deposits and withdrawals in PKR.
• Identity verification providers: When KYC verification is required, your identity documents and personal details are shared with a specialist verification service. This data is not retained by air999 beyond the verification process.
• Game content providers: Your player ID and relevant session data are shared with game providers whose titles you play in the game lobby or live casino. This is necessary to run the game and record the outcome.
• Fraud prevention and security services: Certain technical data such as IP address and device fingerprint may be shared with fraud prevention providers to protect the integrity of the platform.
• Customer support tools: Live chat and support ticketing systems used by the support team may process your communication data in order to handle your enquiry.
• Legal and regulatory authorities: Where required by applicable law or a lawful request, air999 may disclose personal data to relevant authorities. We will always verify the legitimacy of such requests before disclosing any data.

Air999 does not share your data with advertisers, data brokers, social media platforms or any party for purposes unrelated to the operation of the platform.

7 Data Retention

Air999 retains personal data only for as long as it is necessary for the purpose for which it was collected, or for as long as we are required to retain it under applicable law. Different categories of data have different retention periods:

Once a retention period expires, data is securely deleted or irreversibly anonymised. If you request account closure, we will begin the deletion process for data that is not subject to a mandatory retention obligation. You will be informed which categories of data must be retained and for how long.

8 Data Security

Air999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction. These measures are reviewed and updated regularly to keep pace with evolving security standards.

Key security measures in place include:

• TLS encryption on all data transmitted between your browser or app and our servers, ensuring that sensitive information cannot be intercepted in transit.
• Encryption of stored personal data and payment references at rest using AES-256 or equivalent standards.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised login.
• Strict access controls within the air999 team — only staff who genuinely need access to personal data for their role are granted that access, and all access is logged and audited.
• Regular penetration testing and security audits carried out by independent security professionals.
• Intrusion detection systems and real-time alerts that flag suspicious activity on the platform infrastructure.

You also play a role in keeping your account secure. Use a strong, unique password for your air999 account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

9 Your Rights Over Your Data

As a player on air999, you have rights over the personal data we hold about you. These rights apply to all data processing activities and can generally be exercised by contacting the support team. Air999 will respond to all valid data rights requests within a reasonable time frame and without charging a fee.

• Right to access: You can request a copy of all personal data we hold about you, including your account details, transaction history and communication records. This is commonly referred to as a Subject Access Request (SAR).
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. For account-level corrections such as updating a mobile number, you can do this directly from your account settings.
• Right to erasure: You can request that we delete your personal data. This right is subject to certain limitations — for example, data that we are legally required to retain for AML or financial record-keeping purposes cannot be deleted before the relevant retention period expires.
• Right to restrict processing: In certain circumstances, you can ask us to pause the processing of your data — for example, while a rectification request is being reviewed.
• Right to data portability: You can request a copy of your account data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to object: Where processing is based on legitimate interests — such as security monitoring or fraud prevention — you have the right to object. We will consider your objection and respond, but we may have compelling grounds to continue processing where necessary to protect the platform and other players.
• Right to withdraw consent: For processing activities that are based solely on your consent — such as optional marketing communications — you can withdraw consent at any time. This does not affect the lawfulness of any processing that took place before withdrawal.

To exercise any of these rights, please contact the air999 support team via live chat or by emailing [email protected]. Please note that we may need to verify your identity before processing a data rights request to ensure we are responding to the genuine account holder.

10 Children's Privacy

The air999 platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During the registration process, players are required to confirm that they meet the minimum age requirement. When identity verification is triggered, age is confirmed against official identity documents.

If air999 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe that a minor has created an account on air999 should contact our support team immediately so that the account can be identified and removed without delay.

11 Third-Party Services and Links

The air999 platform integrates with third-party game providers, payment processors and support tools. While we carefully select our service providers and require them to maintain appropriate data protections, each provider operates under their own privacy policy for data that passes through their systems.

Air999 is not responsible for the privacy practices of third-party game providers, payment gateways or any external service that operates independently of the air999 platform. Players are encouraged to review the privacy policies of third-party services they interact with, particularly when using external payment applications such as JazzCash, Easypaisa or Raast for transactions.

The air999 website does not contain links to external websites for general browsing purposes. All navigation on the platform remains within the air999 domain. Any integration with third-party services is limited to the functional purpose of operating your account and processing your activity on the platform.

12 Updates to This Policy

Air999 may update this Privacy Policy from time to time to reflect changes in the way we operate the platform, changes in applicable data protection standards, or improvements to our privacy practices. When material changes are made, registered players will be notified via their registered email address or through an in-platform notification.

The "Last updated" date at the top of this page indicates when the most recent revision was made. We recommend checking this page periodically, even if you have not received a notification, to stay informed about how your data is being handled. Continued use of the platform after an updated policy is published constitutes acceptance of the revised terms.

If you have any concerns about a change to this policy, you can contact the support team before continuing to use the platform. If you do not agree with the updated policy, you have the right to close your account and request deletion of your personal data, subject to applicable retention obligations.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data is being handled, the air999 support team is available to assist you around the clock.

You can reach us through the live chat feature available on the platform once you are logged in, or by contacting the support email listed below. We aim to acknowledge all data-related enquiries within 24 hours and to resolve them within a reasonable time frame depending on the complexity of the request.

For data deletion or subject access requests, please include your registered mobile number or email address in your message so we can locate your account quickly and verify your identity before processing the request.